Delivery Policy

Policy Statement

SAJID ASLAM service delivery supports outcomes that achieve specific client needs. The services SAJID ASLAM deliver, include: professional assessment and interventions for developmental delay, sensory processing, communication, safe travel, continence, mobility and posture; psychological assessments, behaviour support and advice; mealtime assessment and intervention; therapy activities designed to support daily living; assessment and recommendations for aids and equipment; individual and family counselling; group based therapy interventions and assessment for and recommendation of strategies to assist stakeholders and clients with least restrictive alternatives for positive behaviour support outcomes. SAJID ASLAM services do not extend to recommendations for restrictive practices or services for people on forensic orders SAJID ASLAM staff work with clients to identify, plan and achieve the client’s goals through service delivery and will collaborate with the client’s health, mainstream, community and informal supports (friends, family, carers) for integrated and effective results.

 

 

Policy Objective

SAJID ASLAM service delivery will be tailored to suit a client’s unique circumstances and details and be delivered by experienced and qualified professionals selected for their ability to develop positive, respectful and collaborative relationships and who apply contemporary and best practice approaches to therapy interventions. Services delivered to a client will be provided in an accessible and flexible way, where it is most appropriate for client’s including at their home or within another community setting. The amount of therapy and duration of services delivered to each client will be based on information collected by SAJID ASLAM about the client’s stated needs, preferences and goals and the therapist’s professional assessment. Service delivery will support clients to be part of their community, strengthen their informal supports and access mainstream services (health, education, employment etc.). SAJID ASLAM will offer clients coordinated and integrated service delivery working with a client’s other services and supports and providing multidisciplinary therapy services where required. Service delivery is provided on a fee for service basis, as outlined in the Fees and Charges Policy, appendix A and appendix B. SAJID ASLAM staff will work with clients to achieve the best value service delivery for their investment. Whilst SAJID ASLAM aims to provide a flexible service to clients, as noted in the Fee and Charges policy, where a client cannot proceed with a scheduled service, cancellation fees may apply.

 

Responsibilities

SAJID ASLAM staff are responsible for ensuring clients feel comfortable, listened to and their experience valued. All clients, including Aboriginal or Torres Strait Islander peoples, people from a culturally or linguistically diverse background, or people with communication difficulties should be treated with dignity and respect, and the needs, decisions and preferences of client’s, their families and carers prioritised in the provision of service delivery. SAJID ASLAM staff will apply consistent processes during service delivery, ensuring that clients are provided simple and easy information about their services in a way that suits them; given information in an unbiased and sensitive way so that clients can make informed decisions about the most appropriate services that can meet their needs; and ensure that clients are aware of the mechanisms for raising and resolving issues and concerns. Therapists are responsible for gathering, reviewing, analysing and interpreting client data and information, applying a professional decision-making framework and working with the client to develop appropriate service delivery intervention strategies.

 

Monitoring & Reporting

SAJID ASLAM Board regularly monitor the performance of the organisation by way of periodic management reports and assurances on this policy and related processes. The General Manager reviews staff performance, identifies ongoing opportunities for learning and development and reports to the Board on the effectiveness of service delivery policy. Therapists are required to document appropriate client information for monitoring and reporting details of what therapy services are being delivered, the progress and efficacy of therapy interventions and the outcomes of service delivery in meeting client’s needs and goals. Senior staff will provide therapists with supervision and coaching to discuss service delivery outcomes, service delivery principles and seek feedback and input from staff about the potential to improvement SAJID ASLAM practices and processes when working with clients.

 

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